1. About Us

Auto Mechanix is an independent car garage operating from Unit 2 Melville House, Melville Road, Stoke-on-Trent, ST3 4PZ. We provide MOT testing, car servicing, repairs, diagnostics and other automotive services for all makes and models.

• Phone: 07491 155581
• Email: info@automechanix.co.uk

2. Services We Provide

Auto Mechanix offers a range of automotive services, including but not limited to:

• MOT testing (Class IV and VII, as a DVSA-approved testing centre)
• Interim, full and major car servicing
• Engine diagnostics and fault finding
• Brake repairs and replacements
• Air conditioning servicing, regas and repair
• Battery testing and replacement
• DPF (diesel particulate filter) cleaning and regeneration
• Oil and filter changes
• Exhaust repairs and replacements
• Accident repair and bodyshop services

The availability of specific services may vary. We reserve the right to decline work that falls outside our expertise or capabilities, in which case we will advise you accordingly.

3. Online Booking

Our website offers an online booking system for scheduling appointments. By making a booking online, you agree to the following:

• You must provide accurate personal and vehicle information when making a booking.
• A booking confirmation will be sent to the email address you provide. It is your responsibility to ensure the email address is correct.
• An online booking is a confirmed appointment. We allocate time and resources based on your booking, so please ensure you can attend at the booked date and time.
• If you need to change or cancel your booking, please contact us as soon as possible by phone (07491 155581) or email (info@automechanix.co.uk).

4. Cancellation and No-Show Policy

We understand that plans can change. We ask that you give us as much notice as possible if you need to cancel or reschedule your appointment:

• 24 hours or more notice: No charge. We will happily reschedule your appointment at no cost.
• Less than 24 hours notice or no-show: We reserve the right to apply a cancellation fee for repeated no-shows or very late cancellations, as these slots could have been allocated to other customers. We will always discuss this with you first.

To cancel or reschedule, please call us on 07491 155581 or email info@automechanix.co.uk.

5. Pricing and Quotes

• All prices quoted on our website or verbally are estimates and may be subject to change following a physical inspection of your vehicle.
• If additional work is required beyond the original booking, we will always contact you to explain what is needed and provide a revised quote before proceeding. We will never carry out additional work without your consent.
• Quotes are valid for 30 days from the date they are issued, unless stated otherwise.
• All prices include VAT where applicable.
• Service and repair costs may vary depending on the make, model and condition of your vehicle, as well as the specific parts required.

6. Payment Terms

• Payment is due in full upon completion of the work and collection of your vehicle, unless alternative arrangements have been agreed in advance.
• We accept payment by cash, debit card and credit card.
• We do not take payment online or through our website. All payments are handled in person at our garage.
• If payment is not received upon collection, we reserve the right to retain your vehicle under a mechanic's lien until the outstanding balance is settled, in accordance with the Torts (Interference with Goods) Act 1977.

7. Vehicle Inspection and Additional Work

During the course of servicing, repair or MOT testing, our technicians may identify additional issues with your vehicle that require attention.

• We will always contact you to discuss any additional work before carrying it out.
• We will provide a clear explanation of the issue and a quote for the additional work.
• Additional work will only be carried out with your explicit consent, whether given in person, by phone or by email.
• If you decline additional work that affects the roadworthiness of your vehicle, we may advise you accordingly and note this on your paperwork.

8. Warranties on Parts and Labour

We stand behind the quality of our work. The following warranty terms apply:

• Parts: All new parts fitted by Auto Mechanix carry a 12-month manufacturer's warranty from the date of fitting, unless otherwise stated. This covers defects in materials and workmanship.
• Labour: Our labour is warranted for 12 months or 12,000 miles (whichever comes first) from the date of the repair, covering the same work we performed.
• What is not covered: Warranty does not cover damage caused by misuse, neglect, accident, normal wear and tear, or modifications carried out by third parties after our work was completed.
• Customer-supplied parts: If you supply your own parts for us to fit, we will warrant our labour only. The parts themselves are not covered by our warranty.
• MOT retests: If your vehicle fails its MOT and we carry out the required repairs, we offer a free partial retest within 10 working days, in line with DVSA guidelines.

To make a warranty claim, please contact us with your original invoice or booking reference.

9. Limitation of Liability

• Auto Mechanix will exercise reasonable skill and care in carrying out all work. Our liability is limited to the cost of the work carried out or, where applicable, the cost of rectifying defective work.
• We are not liable for any indirect or consequential losses (such as loss of earnings, travel costs or inconvenience) arising from the work we carry out, except where such liability cannot be excluded by law.
• Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
• Where we identify a fault but you choose not to have the repair carried out, we accept no liability for any consequences of that decision.

10. Customer Property and Vehicles on Our Premises

• While your vehicle is in our care, we will take reasonable precautions to protect it from damage. However, we are not responsible for any pre-existing damage or defects.
• Please remove all valuables and personal belongings from your vehicle before leaving it with us. We accept no responsibility for loss of or damage to personal items left in vehicles.
• Vehicles left on our premises are at the owner's risk. While we take reasonable security measures, we are not liable for theft, vandalism or damage caused by third parties or events beyond our control (such as extreme weather or flooding).
• Uncollected vehicles: If your vehicle is not collected within 7 days of the work being completed and you have not made alternative arrangements with us, we reserve the right to charge a storage fee of £10 per day. If a vehicle remains uncollected for more than 28 days without contact, we may exercise our rights under the Torts (Interference with Goods) Act 1977.

11. Vehicle Collection

Your vehicle must be collected during our opening hours:

• Monday to Thursday: 08:30 – 17:30
• Friday and Saturday: 08:30 – 12:30
• Sunday: Closed

Please bring proof of identity when collecting your vehicle. We will only release vehicles to the registered keeper or an authorised representative.

12. MOT Testing

• Auto Mechanix is a DVSA-approved MOT testing centre. MOT tests are carried out in accordance with DVSA standards and procedures.
• The outcome of an MOT test (pass, fail, advisory items) is an independent assessment of your vehicle's roadworthiness at the time of the test. We cannot guarantee a pass.
• If your vehicle fails its MOT and you choose to have the repairs carried out at our garage, a free partial retest will be provided within 10 working days, as per DVSA guidelines.
• MOT test results are recorded on the DVSA database and can be checked at check-mot.service.gov.uk.

13. Complaints Procedure

We take customer satisfaction seriously. If you are unhappy with any aspect of our service, we encourage you to contact us so we can resolve the issue:

• Step 1: Contact us by phone on 07491 155581 or by email at info@automechanix.co.uk. Please provide your booking reference, a description of the issue and any supporting evidence (such as photographs).
• Step 2: We will acknowledge your complaint within 2 working days and aim to investigate and respond within 10 working days.
• Step 3: If you are not satisfied with our response, you may refer the matter to your local Trading Standards office or seek independent advice from Citizens Advice (citizensadvice.org.uk, 0800 144 8848).

For complaints specifically about MOT testing, you can also contact the DVSA directly at gov.uk/complain-about-an-mot.

14. Website Use

• The content on our website is provided for general information purposes and to facilitate online bookings. While we make every effort to keep information accurate and up to date, we do not guarantee that all content is complete, accurate or current at all times.
• Our website is provided on an "as is" basis. We do not warrant that the website will be uninterrupted, error-free or free from viruses or other harmful components.
• All content on the Auto Mechanix website, including text, images, logos and design, is our property or used under licence. You may not reproduce, distribute or modify any content without our written permission.

15. DVLA Vehicle Lookup

Our online booking system uses the DVLA Vehicle Enquiry Service to retrieve basic vehicle information from a registration number. By entering a registration number, you confirm that:

• You are the registered keeper of the vehicle, or you have the keeper's permission to look up and use this information.
• You are using the service for the purpose of booking a garage appointment and not for any other purpose.

16. Force Majeure

We are not liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to severe weather, flooding, fire, power outages, supply chain disruptions, government action, pandemic or other events of force majeure. In such cases, we will make reasonable efforts to notify you and reschedule your appointment.

17. Changes to These Terms

We may update these terms and conditions from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised terms.

18. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Contact Us

If you have any questions about these terms and conditions, please contact us:

• Email: info@automechanix.co.uk
• Phone: 07491 155581
• Address: Auto Mechanix, Unit 2 Melville House, Melville Road, Stoke-on-Trent, ST3 4PZ